What are the most common unanswered questions

frequently asked Questions

Who will deliver my order?

Setting up Schweigert employs its own delivery and assembly staff. Day after day, our qualified and long-standing employees deliver your orders to your home and assemble your new furniture with a lot of know-how and pleasure.

How long are the delivery times?

The average delivery time for our manufacturers is 10-12 weeks. Please note that there may be longer delivery times over the summer months and between the years, as many of our manufacturers have several weeks of company holidays. The delivery times of spare and / or exchange parts vary depending on the goods and manufacturer.

Is delivery free?

Our delivery is generally free within a radius of approx. 100 km (except for garden furniture, textiles, carpets, lights, accessories, these have pick-up prices). Additional delivery costs may apply to deliveries of garden furniture, textiles, carpets, lights, accessories, or to remote areas of Germany, France and Switzerland outside of our catchment area. Please ask your furnishing advisor about the applicable fees.

When and with whom can I arrange a delivery date?

As soon as your ordered goods are in our house (approx. 10 - 12 weeks after ordering), you will be contacted by our tour dispatcher to arrange a delivery date.

Please note that there may be longer delivery times over the summer months and between the years, as many of our manufacturers have several weeks of company holidays.

Are there also partial deliveries?

Part deliveries are also possible upon request and after consultation with your furnishing advisor.

Can I prepare something for delivery?

When making an appointment, please inform our tour planning team about accessibility (e.g. construction site, shell construction, narrow staircase, elevator, etc.) and on-site parking. We ask you to keep the entrances and passageways clear before delivery so that a smooth delivery is guaranteed (e.g. dismantle disturbing lights, remove carpet rugs, etc.).

During the winter months, we would like to ask you to ensure that access is free of snow and ice.

I would like to pick up my goods myself. What are the warehouse opening times?

You can pick up your ordered goods in our warehouse or small parts at our information desk. Please inform our tour dispatcher of your preferred pick-up date by phone or email. The goods are then made available for collection on the desired day with the associated delivery note / invoice papers.

New opening hours:
Mon - Fri: 10:00 a.m. to 7:00 p.m.
Sa: 9 a.m. to 6 p.m.

 

 

We are closed on public holidays.

Pick up small parts
Mon - Fri: 10:00 a.m. to 7:00 p.m.
Sa: 9 a.m. to 6 p.m.

Collection of large parts
Mon - Fri from 9:30 a.m. to 12:00 p.m.
and 1 p.m. - 5 p.m.

You can also collect your goods on Saturdays. However, please notify a pick-up on Saturday at least one day before pick-up, as our warehouse is not manned on Saturdays. We would be happy to prepare your pick-up the day before.

How do I find out the delivery status of my order?

Our order processing staff will be happy to provide you with information about the delivery status of your order. Your contact persons are:

Furnishing Schweigert and in terms of living:

Mr. Kevin Strittmatter (A-G)
Mrs. Yvonne Bittner (H-I)
Mrs. Ute Haberer (J-O)
Mrs. Gabriele Weißer (P-Z)

 

They can be reached under the telephone number +49 (0) 7622 / 3993-0 or by email to auftragsbehö[email protected] You will of course be automatically informed of foreseeable delivery delays.

Does Einricht Schweigert KG also deliver abroad?

The team from Einricht Schweigert delivers furniture in Germany, France and Switzerland every day. Please note that the customs authorities need a lead time of at least 3 days for the pure customs formalities in Switzerland. In addition, when delivering to Switzerland, please note that we do not deliver during the Swiss Carnival and between the years.

What does delivery duty paid and taxed mean?

For deliveries to Switzerland, we take care of all customs formalities for our customers.

Calculation example VAT

Price, as stated in the exhibition, € 500.00
The German VAT is deducted from this first (- 19%) € 420.16
Then the Swiss VAT is added (+ 7.7%) € 452.51
Please note that all prices shown include German VAT at 19%.