Call the UK 999 instead of 911

Manage emergency call routing policies in Microsoft Teams

  • 4 minutes to read
  • Applies to:
    Microsoft Teams

If you've deployed Phone System Direct Routing in your organization, you can use Emergency Call Routing policies in Microsoft Teams to create emergency numbers and specify how emergency calls will be routed can use emergency call routing policies in Microsoft Teams to set up emergency numbers and specify how emergency calls are routed. An emergency call routing policy determines whether extended emergency services are enabled for users assigned the policy, the numbers with which An emergency call routing policy determines whether enhanced emergency services is enabled for users who are assigned the policy, the numbers used to call emergency services (for example, 911 in the United States), and how calls to emergency services are routed.

You manage emergency call routing policies by going to the voice emergency call policies in the Microsoft Teams admin center or by using> Windows PowerShell Voice > Emergency policies in the Microsoft Teams admin center or by using Windows PowerShell. The policies can be assigned to users and network sites.

For users, you can use the global (Org-wide default) policy or create and assign custom policies. Users get the global policy automatically, unless , You create and assign a custom policy. Users will automatically get the global policy unless you create and assign a custom policy. Note that you can edit the settings in the global policy, but not rename or delete them. Keep in mind that you can edit the settings in the global policy but you can't rename or delete it. For network sites, you create and assign custom policies.

If you have assigned an emergency call routing policy to a network website and user, and the user is in that network location, the policy assigned to the network location overrides the policy assigned to the user emergency call routing policy to a network site and to a user and if that user is at that network site, the policy that's assigned to the network site overrides the policy that's assigned to the user.

Create a custom emergency call routing policy

Using the Microsoft Teams admin center

  1. In the left navigation bar in the Microsoft Teams admin center, navigate to Voice Emergency Call Policies, and then click the> tab Call routing policies.In the left navigation of the Microsoft Teams admin center, go to Voice > Emergency policies, and then click the Call routing policies tab.

  2. click on Add.Click Add.

  3. Enter a name and description for the policy.

  4. To enable dynamic emergency calls, activate dynamic emergency calls. To enable dynamic emergency calling, turn on Dynamic emergency callingWhen dynamic emergency calling is enabled, Teams retrieves policy and location information from the service and includes that information as part of the emergency call.

  5. Define one or more emergency numbers by clicking under Emergency numbersclick on add, and then do the following: To do this, under Emergency numbers, click Add, and then do the following:

    1. Emergency call string: Enter the emergency string.Emergency dial string: Enter the emergency dial string. This dial string indicates that a call is an emergency call.

      Note

      For Direct Routing, we're transitioning away from Teams clients sending emergency calls with a "+" in front of the emergency dial string.Bis until the transition is completed, the voice route pattern to match an emergency dial string should ensure a match is made for strings that have and don't have a preceding "+", such as 911 and + 911. Example: ^ \ +? 911 or. *. For example, ^ \ +? 911 or. *.

    2. Emergency mask: You can specify zero or more emergency call masks for each emergency number.Emergency dial mask: For each emergency number, you can specify zero or more emergency dial masks. A dial mask is the number that you want to translate into the value of the emergency dial string.This allows for alternate emergency numbers to be dialed and still have the call reach emergency services.
      For example, add 112 as the emergency number; H. For example, you add 112 as the emergency dial mask, which is the emergency service number for most of Europe, and 911 as the emergency dial string. Eine Teams aus Europa visiting may not know that 911 is the emergency number in the United States and dialing 112 will dial 911. A Teams user from Europe who is visiting may not know that 911 is the emergency number in the United States, and when they dial 112, the call is made to 911.To define multiple dial masks, separate each value by a semicolon.Example: 112; 212.For example, 112; 212.
    3. PSTN usage record: Select the Public Switched Telephone Network (PSTN) usage record.PSTN usage record: Select the Public Switched Telephone Network (PSTN) usage record. The PSTN usage record is used to determine which route will be used to further route emergency calls from users who are authorized to use them determine which route is used to route emergency calls from users who are authorized to use them. The route assigned to this use should point to a SIP trunk (Session Initiation Protocol) which is used for emergency calls or an ELIN (Emergency Location Identification Number) gateway. The route associated with this usage should point to a Session Initiation Protocol (SIP) trunk dedicated to emergency calls or to an Emergency Location Identification Number (ELIN) gateway that routes emergency calls to the nearest Public Safety Answering Point (PSAP).

    Note

    Dial strings and dial masks must be unique within a policy. This means that you can define multiple emergency numbers for a policy and multiple dial masks for a dial string, but each dial string and dial mask can only be used once This means that for a policy, you can define multiple emergency numbers and you can set multiple dial masks for a dial string, but each dial string and dial mask must only be used one time.

  6. click on to save.Click Save.

Using PowerShellUsing PowerShell

For more information, see New-CsTeamsEmergencyCallRoutingPolicy.See New-CsTeamsEmergencyCallRoutingPolicy.

Edit an emergency call routing policy

Using the Microsoft Teams admin center

You can edit the global policy or any custom policies that you create.

  1. In the left navigation bar in the Microsoft Teams admin center, navigate to Voice Emergency Call Policies, and then click the> tab Call routing policies.In the left navigation of the Microsoft Teams admin center, go to Voice > Emergency policies, and then click the Call routing policies tab.
  2. Select the policy by first clicking to the left of the policy label and then clicking To edit Select the policy by clicking to the left of the policy name, and then click Edit.
  3. Make the changes you made, and then click To save.Make the changes that you want, and then click Save.

Using PowerShellUsing PowerShell

For more information, see Set-CsTeamsEmergencyCallRoutingPolicy.See Set-CsTeamsEmergencyCallRoutingPolicy.

Assign a custom emergency call routing policy to users

You can assign a policy to users directly, either individually or on a large scale using a batch map (if supported for the policy type) or to a group of which the users are members (if supported for the policy type) to users, either individually or at scale through a batch assignment (if supported for the policy type), or to a group that the users are members of (if supported for the policy type).

To learn about the different ways that you can assign policies to users, see Assign policies to your users in Teams.

See also Grant-CsTeamsEmergencyCallRoutingPolicy. See also Grant-CsTeamsEmergencyCallRoutingPolicy.

Assign a custom emergency call routing policy to a network site

Use the Set-CsTenantNetworkSite cmdlet to assign an emergency calling routing policy to a network site.

This example shows how to assign a policy called Emergency Call Routing Policy 1 to the Site1 site.

Related topics

Manage emergency calling policies in Teams

Teams PowerShell overview

Assign policies to your users in Teams